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22 Certificate Programs in Customer Relations 2021/2022

A certificate can be obtained by students in order to concurrently pursue a higher education and a job related to their field of study. This document signifies that the individual has completed specific requirements in education to put them ahead in their skill set.

Certificate in Customer Relations

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UK Online, United Kingdom

The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving custom ... +

The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques, and stress management. -
Certificate
Full-time
Part-time
4 - 14 days
English
Online
 
London, Canada

Beginning with an overview of business and insurance customer service (theory and practice) with a focus on distribution systems, you'll learn everything you need to work in a ... +

Beginning with an overview of business and insurance customer service (theory and practice) with a focus on distribution systems, you'll learn everything you need to work in a customer service role in an insurance brokerage, agency or direct insurance writer's office. This program is a great first step to more qualifications and you’ll walk away with diverse skills needed for the modern and dynamic business world. Available in a traditional in-class format with September admission. -
Certificate
Full-time
English
Online
 
USA Online, USA

Customer Support Representatives are essential in every area of the business industry — businesses simply cannot run efficiently without skilled customer support representativ ... +

Customer Support Representatives are essential in every area of the business industry — businesses simply cannot run efficiently without skilled customer support representatives. With your certificate through distance learning with Brighton College, you will be prepared for a career as a Customer Support Representative — all from the comfort of your own home! -
Certificate
Full-time
Part-time
English
Online
 

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Hanley, United Kingdom

Unit 01 Principles of customer service in the hospitality sector In this unit, learners will look at different customer types and their expectations. They’ll also cover how to ... +

Unit 01 Principles of customer service in the hospitality sector In this unit, learners will look at different customer types and their expectations. They’ll also cover how to communicate effectively, how to deal with complaints and feedback, and policies and procedures to support consistent customer service. -
Certificate
Campus
 
Florida City, USA

It has been said that the day we stop learning is the day we quit. Gaining the British butler skills can only help you improve your level of service to your guests, clients, c ... +

It has been said that the day we stop learning is the day we quit. Gaining the British butler skills can only help you improve your level of service to your guests, clients, customers, patients, etc., and your own value to your employers. -
Certificate
Full-time
English
Campus
 
Box Elder, USA

The Hospitality/Customer Relations program will prepare students to work in for-profit and non-profit organizations. Basic customer relations, casino operations, and hospitali ... +

The Hospitality/Customer Relations program will prepare students to work in for-profit and non-profit organizations. Basic customer relations, casino operations, and hospitality will prepare the student to become proficient in working with the general public in both tribal and non-tribal settings. -
Certificate
English
Campus
 
Jeffersonville, USA

The Funeral Director’s Certificate Program is designed to meet specific state or professional needs. It is not accredited by the American Board of Funeral Service Education.

The Funeral Director’s Certificate Program is designed to meet specific state or professional needs. It is not accredited by the American Board of Funeral Service Education. -
Certificate
English
Campus
 
Widnes, United Kingdom

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handlin ... +

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. -
Certificate
Full-time
Part-time
English
Online
 
Chicago, USA

Every industry and every organisation must find ways to turn “dissatisfied customers” into advocates and referrals. The Chicago Institute of Business Online Customer Service C ... +

Every industry and every organisation must find ways to turn “dissatisfied customers” into advocates and referrals. The Chicago Institute of Business Online Customer Service Certificate Program equips you with the tools, techniques and approaches required to design and implement strategies that significantly improve the delivery of service. -
Certificate
English
Campus
 
Melbourne, Australia

This qualification reflects individuals' varied roles across different industry sectors who apply a broad range of competencies using discretion, judgment, and relevant theore ... +

This qualification reflects individuals' varied roles across different industry sectors who apply a broad range of competencies using discretion, judgment, and relevant theoretical knowledge. -
Certificate
English
Jan 2022
Campus
 
Gold Coast, Australia

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as team leader and ... +

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as team leader and with significant authority to delegate. -
Certificate
English
Jan 2022
Online
 
Birmingham, United Kingdom

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to wor ... +

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service. -
Certificate
English
 
Singapore

No doubt, disruptive technologies have brought about necessary transformations for businesses to thrive in this digital age. The human element will remain to be an integral pa ... +

No doubt, disruptive technologies have brought about necessary transformations for businesses to thrive in this digital age. The human element will remain to be an integral part of the retail landscape. -
Certificate
English
Campus
 
Pueblo, USA +2 More

Students in this program will learn a series of key library functions, including collection management (selecting and acquiring materials), cataloguing basics for Dewey and Li ... +

Students in this program will learn a series of key library functions, including collection management (selecting and acquiring materials), cataloguing basics for Dewey and Library of Congress, processing and repair of library materials, circulating and shelving materials, helping patrons with reference, resource sharing services, and managing a small library or media centre. -
Certificate
Full-time
Part-time
English
Online
 
Muscat, Oman

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who ha ... +

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users of the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events. -
Certificate
English, Arabic