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Courses in Customer Relations in Europe 2021

Customer relations programs can help students learn what they need to work in retail or other customer-based positions. Courses in a program may cover topics that include consumer behavior, communications, marketing, customer relationship management, sales and retail management.

Course in Customer Relations in Europe

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Milton Keynes, United Kingdom

Learn how to design business and marketing activities to engage customers through relationships instead of one-off sales.

Learn how to design business and marketing activities to engage customers through relationships instead of one-off sales. -
Course
Part-time
4 weeks
English
Online
 
London, United Kingdom

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and a ... +

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met. -
Course
Full-time
English
Online
 
Montrouge, France +1 More

At the end of this training, participants will be able to individually support employees face to face and at a distance with positive behavior to encourage buy-in and encourag ... +

At the end of this training, participants will be able to individually support employees face to face and at a distance with positive behavior to encourage buy-in and encourage transfer into action; adapt his monitoring style to the profiles of the monitored and in compliance with the essential steps of individual support; to prepare, conduct and conduct indoor or distance training as a support leader by creating a group dynamic; to design training: progress from the educational objective to the educational background; manage a group in training taking into account different profiles and behaviors. -
Courses
Full-time
6 days
French
Campus
 

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London, United Kingdom

This CRM training course is designed to provide you with a comprehensive set of skills and knowledge to get the most out of your CRM system. The course will also include a sit ... +

This CRM training course is designed to provide you with a comprehensive set of skills and knowledge to get the most out of your CRM system. The course will also include a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real world. -
Courses
Full-time
English
09 Aug 2021
Campus
 
Bucharest, Romania

Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies i ... +

Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to: Discuss the issues creating the need for The Balanced Scorecard Methodology Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. Define and give examples of lagging performance indicators Discuss how to identify leading performance indicators Define and give examples of “financial” performance indicators Define and give examples of “customer” performance indicators Define and give examples of “internal process” performance indicators Define and give examples of “learning and growth” performance indicators Describe requirements for successful implementation of The Balanced Scorecard Methodology List possible resistance to successful implementation of The Balanced Scorecard Methodology TOPICS Introduction to Performance MeasurementThe Balanced Scorecard OverviewThe Customer PerspectiveThe Internal Business Process PerspectiveThe Learning and Growth PerspectiveThe Financial PerspectiveThe Balanced Scorecard Implementation -
Courses
Part-time
English
Sep 2021
Campus
 
Leusden, Netherlands

General Customer Relationship Management (CRM) is much more than a CRM system or technology. It is a strategy and way of working aimed at the heart of your organization: the c ... +

General Customer Relationship Management (CRM) is much more than a CRM system or technology. It is a strategy and way of working aimed at the heart of your organization: the customer. The Customer Relationship Management course gives you the knowledge and tools to succeed as a CRM professional. -
Courses
English, Dutch
Sep 2021
Campus
 
Moscow, Russia +1 More

The training is structured in such a way as to create a simple and effective sales system in your store. It will help you develop the skills to actively sell and serve custome ... +

The training is structured in such a way as to create a simple and effective sales system in your store. It will help you develop the skills to actively sell and serve customers following the basic requirements of a retail store's service standards. -
Courses
Full-time
Russian
Sep 2021
Campus
 
Southampton, United Kingdom

Learn about contract management and business relationships in a course backed by UK government & World Commerce & Contracting

Learn about contract management and business relationships in a course backed by UK government & World Commerce & Contracting -
Course
Part-time
3 weeks
English
Online
 

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