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Courses in Customer Relations in Romania

A customer relations program is usually designed to help students learn the skills they need to work in careers that are customer-focused, such as those in the hospitality and retail industries. Programs may include courses on marketing, communications, consumer behavior, sales and management.

Course in Customer Relations in Romania

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Bucharest, Romania

Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies i ... +

Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to: Discuss the issues creating the need for The Balanced Scorecard Methodology Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. Define and give examples of lagging performance indicators Discuss how to identify leading performance indicators Define and give examples of “financial” performance indicators Define and give examples of “customer” performance indicators Define and give examples of “internal process” performance indicators Define and give examples of “learning and growth” performance indicators Describe requirements for successful implementation of The Balanced Scorecard Methodology List possible resistance to successful implementation of The Balanced Scorecard Methodology TOPICS Introduction to Performance MeasurementThe Balanced Scorecard OverviewThe Customer PerspectiveThe Internal Business Process PerspectiveThe Learning and Growth PerspectiveThe Financial PerspectiveThe Balanced Scorecard Implementation -
Courses
Part-time
English
Sep 2021
Campus
 

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