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Courses in Customer Relations in Bucharest Romania

A customer relations program generally teaches students about serving customers and creating a good overall client experience. In a program, students may learn about customer relationship management, complaint resolution, communications, marketing, sales, retail management and consumer behavior.Bucharest is the capital city of Romania and is a cultural, financial, and industrial hub of the country… Read More

A customer relations program generally teaches students about serving customers and creating a good overall client experience. In a program, students may learn about customer relationship management, complaint resolution, communications, marketing, sales, retail management and consumer behavior.

Bucharest is the capital city of Romania and is a cultural, financial, and industrial hub of the country. Bucharest is also the largest city in Romania, having over 3 million inhabitants. It has 34 campuses 16 of these being public universities.

Top Course in Customer Relations in Bucharest in Romania

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Bucharest, Romania

Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies i ... +

Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to: Discuss the issues creating the need for The Balanced Scorecard Methodology Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. Define and give examples of lagging performance indicators Discuss how to identify leading performance indicators Define and give examples of “financial” performance indicators Define and give examples of “customer” performance indicators Define and give examples of “internal process” performance indicators Define and give examples of “learning and growth” performance indicators Describe requirements for successful implementation of The Balanced Scorecard Methodology List possible resistance to successful implementation of The Balanced Scorecard Methodology TOPICS Introduction to Performance MeasurementThe Balanced Scorecard OverviewThe Customer PerspectiveThe Internal Business Process PerspectiveThe Learning and Growth PerspectiveThe Financial PerspectiveThe Balanced Scorecard Implementation -
Courses
Part-time
English
Sep 2021
Campus
 

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