Diploma in Hospitality - Hotel and Resort Services Management (Co-op)
Fanshawe College
Key Information
Campus location
London, Canada
Languages
English
Study format
On-Campus
Duration
2 years
Pace
Full time
Tuition fees
CAD 8,497 *
Application deadline
Request Info
Earliest start date
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* total fee for Canadian students. $32,568.44 for international students
Scholarships
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Introduction
Travel the world with a career in hotel management! Fanshawe College’s Hospitality - Hotel and Resort Services Management program focuses on hotel administration and operations with hands-on experiences in hotel and resort management at our London Downtown Campus. During this two-year diploma, you’ll learn the ins and outs of hotels and resorts, apply your knowledge in a co-op work experience, and graduate ready for a career in a variety of jobs in hotels and resorts.
Your Learning Experience
In our hotel management courses, you’ll learn hotel and resort management and administration, food and beverage service, guest and reservation management systems, purchasing, and cost control. You’ll also learn the soft skills that can be applied to any customer-facing industry, and hone your business etiquette to prepare you for management positions in hospitality.
Apply your knowledge and gain work experience during a full-time, paid co-op semester in a local hotel or restaurant, or at hotels and resorts across Canada. You may choose to gain a global perspective with our optional semester study abroad opportunity during your second year of studies. Take your studies further by taking Fanshawe’s pathway into the Guest Relations Management - Concierge Specialist program, or other post-graduate programs and degrees such as International Hotel Management at Royal Roads University.
Through this progressive, interactive program, students will prepare for a career in hotel and resort management. Students will explore and learn about all the front-of-house and heart-of-house areas of a full-service hotel or resort operation including management practices, administration, rooms division, and food and beverage services. Students will gain a thorough foundation of national and international markets, exceptional guest service, industry software applications, leadership, cultural diversity, and proactive management skills. Students will have the opportunity to network with industry professionals through guest speakers, hospitality events, industry-related field trips, and extensive work experience. In order to comply with AGCO licensing regulations, students must be at least 18 years of age by the commencement of Level 1 of the program.
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Admissions
Curriculum
Co-op Opportunities
The Hospitality – Hotel and Resort Services Management program offers a cooperative education component, which provides students the opportunity to gain invaluable first-hand work experience within their chosen field. Here are some co-op jobs that have kick-started the careers of some Hospitality – Hotel and Resort Services Management students before even graduating!
Dining Room Service Manager
Supervise, schedule, train, and evaluate servers while managing tables and seating as well as dining room cleanliness and maintenance.
Front of House Management Intern
Gain experience in a global hotel brand at a luxury 5-star resort on a picturesque tropical island.
Guest Services Agent
Maintain sales and customer service functions upholding customer service standards for a cruise line.
Courses
Level 1
Take all of the following Mandatory Courses:
- HOSP-1020 ---- Hotel and Resort Operations
- MATH-1210 ---- Math for Hospitality
- HOTL-1014 ---- Guest Relations
- COOP-1020 ---- Co-operative Education Employment Prep
- COMP-1517 ---- Technology for Hospitality
- WRIT-1042 ---- Reason and Writing 1-Tourism/Hospitality
- FDMG-1144 ---- Food and Beverage Operations
- ANTH-1012 ---- Cultural Anthropology
Level 2
Take all of the following Mandatory Courses:
- ACCT-1104 ---- Accounting Fundamentals
- COMM-3080 ---- Comm for Tourism and Hospitality
- HOSP-3009 ---- Hotel and Resort Operations 2
- HOTL-3015 ---- Guest Relations 2
- FDMG-3055 ---- Food and Beverage Operations 2
- TOUR-1015 ---- Tourism Recreation and Leisure
- HOTL-1018 ---- Accommodations Management
Level 3
General Education - Take a 3-credit General Education elective course.
Take all of the following Mandatory Courses:
- HOSP-1021 ---- Sustainable Facilities Management
- HOTL-5002 ---- Revenue Management
- MGMT-3103 ---- Organizational Management
- HOTL-3016 ---- Purchasing and Cost Control
- HOTL-3017 ---- Residence Management
- MKTG-1113 ---- Marketing and Social Media
Level 4
Take all of the following Mandatory Courses:
- ECON-3008 ---- Global Economics
- LAWS-3058 ---- Law and Risk Management
- HOTL-3012 ---- Catering and Events
- FINA-3048 ---- Financial Mgmt and Analysis
- DEVL-1062 ---- Career Development
- HOTL-3018 ---- Strategic Hotel Management
- MGMT-3104 ---- Human Resources for Hotel
General Education - Electives
Take 3 General Education Credits - Normally taken in Level 3
Program Residency
Students Must Complete a Minimum of 22 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program
Program Outcome
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet, and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills, and product knowledge to promote and sell hospitality services, products, and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible, and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict, and relationship management skills and tools, as well as knowledge of organizational behavior, labor relations, employment standards, and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products, and guest experiences by using and promoting ethical behavior and best practices of corporate social responsibility and environmental sustainability.
Career Opportunities
The passionate, hardworking, innovative, and goal-oriented graduates of Fanshawe’s Hospitality – Hotel and Resort Services Management (Co-op) program will find exciting career paths into supervisory and management positions supporting hotels, resorts, entertainment facilities, cruise ships, casinos, and retirement residences around the world.
Here are some examples of career opportunities for graduates of Fanshawe’s Hospitality – Hotel and Resort Services Management (Co-op) program:
Operations Consultant
Collaborate with leading hotel owners and management companies to experience diverse functional areas within the hospitality industry.
Beach Resort Director of Operations
Develop strategies to help a leadership team maximize revenue and profitability while ensuring excellent guest services are provided at a resort.
Assistant Resort Manager
Assist with day-to-day operations, maintenance, and staff of a resort.
Student Testimonials
English Language Requirements
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