Graduate Certificate in Automotive Service Management
Fanshawe College
Key Information
Campus location
London, Canada
Languages
English
Study format
On-Campus
Duration
1 Year
Pace
Full time
Tuition fees
CAD 3,503 *
Application deadline
Request Info
Earliest start date
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* total fee for Canadian students. $15,539.14 for international students
Scholarships
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Introduction
This Graduate Certificate program will prepare students for supervisory and managerial positions in the broad transportation industry, with a particular focus on automotive service and repair.
Your Learning Experience
The Automotive Service Management program includes a business curriculum including leadership and management, human resources, operations management, project management, accounting, and business communications, and a curriculum addressing multiple aspects of the transportation industry including automotive, truck and coach, paint and body, and agriculture operations.
This unique combination of business and automotive courses will prepare graduates for a variety of positions within the transportation industry such as service manager, service consultant, service advisor, parts advisor, warranty administrator, and customer relations.
Students are required to supply their own laptops for this program. Software is supplied upon arrival.
Gallery
Admissions
Curriculum
Courses
Level 1
Take all of the following Mandatory Courses:
- HLTH-6040 ---- Canadian Occupational Health and Safety
- DEVL-6029 ---- Workplace Expectations in Canada
- MGMT-6042 ---- Organizational Performance
- SFTY-6009 ---- Shop Safety
- MOTP-6001 ---- Automotive Service Systems
- MOTP-6002 ---- Emerging Transportation Technologies 1
- MOTP-6003 ---- Trade Readiness and Work Practices
Level 2
Take all of the following Mandatory Courses:
- MGMT-6089 ---- Leadership and Management Fundamentals
- MGMT-6068 ---- Project Management
- MGMT-6081 ---- Operations Management
- ACCT-5012 ---- Managerial Accounting
- MGMT-6154 ---- Service Advisor
- MOTP-6004 ---- Emerging Transportation Technologies 2
- MRCH-6001 ---- Merchandising and Inventory Management
Program Residency
Students Must Complete a Minimum of 9 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program
Program Outcome
- Implement customer service and sales strategies to meet the needs of a variety of clients;
- Schedule service and repair activities in various types of service outlets to provide efficient customer service;
- Apply information technology skills to manage and organize an automotive business environment;
- Use management accounting principles to direct and improve the finances and operations of an automotive business;
- Report developments in emerging transportation technologies in sectors such as automotive, auto body, truck and coach, and agricultural to support the professional development of staff and ensure customer awareness of changing industry norms;
- Utilize leadership and management skills to solve problems, manage projects and manage human, physical, and financial resources;
- Communicate information regarding the functions and operations of basic transportation components and their related systems between and among customers and various service departments (e.g. technicians, sales, parts, warranty) to assist the flow of operations and ensure accurate services are rendered;
- Maintain currency within industry trends and issues and interdependent relationships in the broader transportation industry sectors to improve work performance and guide career development;
- Ensure personnel’s compliance with Canadian regulatory legislation and legal and ethical practices in the transportation industry;
- Manage merchandise and inventory for parts and services departments in accordance with manufacturer’s specifications, and by liaising with internal and external vendors, to meet the needs of the organization.
Career Opportunities
Graduates of Fanshawe’s Automotive Service Management program will be prepared for positions within the transportation industry such as service manager, service consultant, service advisor, parts advisor, warranty administrator, and customer relations.
Here is an example of an employment opportunity Career Services has received for students and graduates of Fanshawe’s Automotive Service Management program:
Automotive Service Advisor
Explain what work is required and the cost of those services, answering questions and providing information to customers on behalf of a growing auto parts company.
English Language Requirements
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