Advanced Strategic Development for Executive Personal Assistants
London Business Training & Consulting
Key Information
Campus location
London, United Kingdom
Languages
English
Study format
On-Campus
Duration
3 weeks
Pace
Full time
Tuition fees
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Application deadline
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Earliest start date
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Introduction
An effective Executive Secretary or PA will have a set of tools at their disposal to efficiently execute this role. This Personal Assistants training course is designed to develop your management knowledge and skills to improve your performance in your job.
The value of a good executive secretary or PA is difficult to quantify, many executives see this person as their right hand. This course is designed to give the modern PA the tools required to excel when working with executives.
This Personal Assistants training course is designed to give you a mix of tools and knowledge to be a top performer when working amongst C-Suite Executives.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Time Management and Productivity Techniques
The importance of time management
The priority matrix
Time management – personal vs. professional
Time management toolkit
Organizing Meetings and Events
Planning, executing and monitoring events
Managing events budget
Supplier management skills
Effective meeting planning and delivery
Office IT and Records Management
What is Records Management?
Records lifecycle
Electronic vs paper records management systems
IT office productivity systems
Minute-taking Essentials
The role of the minute taker
Pre-meeting minute preparation
The skills of effective minute-taking
Post meeting activities
Presentation Skills Excellence
Verbal communications
Prepare for the presentation
Use visual aids
Connecting with the audience
Dealing with fear
Written Communication
Report writing
Business letters, emails and memos
Writing aids and templates
Writing online content including social media
Giving and Receiving Constructive Feedback
What feedback is and isn’t
Outcomes of effective feedback
Language for good feedback
Feedback guidelines
Effective Video Communication
Understanding video technologies
Lights, sound and camera
Environment and background
Creating a professional appearance
Introduction to Strategic Thinking
What is Strategic Thinking?
The importance of strategy to an organization
Linking Strategic planning and decision-making
Different types and characteristics of strategy
Introduction to Leadership
Leadership vs management
Classic leadership styles and leadership strategies
Authentic leadership
Values and ethical leadership
Introduction to Emotional Intelligence
What is Emotional Intelligence (EI)?
The nature of intelligence
Approach to EI
EI’s “dark side”
Improve your Performance through Self-Awareness
The importance of self awareness
Self awareness and performance
Personality types – who am I?
Course Review
Summary and recap of key learning objectives
Action Planning
Target Audience
This Personal Assistants training course is suitable for:
- Executive Secretaries
- Senior Secretaries
- Executive Assistants
- Personal Assistants
- Senior Administrators
- Administrators, Secretaries and Assistants looking to take their career to the next level.
Learning Outcomes
Upon completion of this Personal Assistants training course, you will be able to:
- Develop the most efficient skills and techniques in time management.
- Appreciate the key elements for organizing meetings and events.
- Understand the role of good records management in organizations.
- Develop your presentation skill to improve your performance.
- Understand the key elements for producing excellent written communications.
- Appreciate the importance of being able to give inspiring feedback.
- Understand to importance of strategic thinking in executive decision-making.
- Develop your innate leadership potential and skills.
- Appreciate the role of emotional intelligence in managing people more effectively.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.